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Business Process Management for State and Local Government

Enhance Service to Constituents by Eliminating Paper-based Manual Processes

Workflow-driven business process management streamlines transaction processing, while ensuring regulatory compliance for records retention, security, and privacy.

Global 360 understands the challenges that affect state and local government-and we have the solutions you need to help you do more with less. We offer proven solutions for digitizing documentation and automating work processes, as well as for leveraging advanced business process management technologies in order to connect people, processes, and information. With Global 360, you can eliminate inefficient paper handling, while streamlining document management, information access, and collaboration. The result is a more productive workforce, greater responsiveness to claims and requests for services, and increased efficiency to do more with less.

With Global 360's business process management solutions, state and local government agencies have a powerful set of tools to handle a wide range of information needs.

• The County Recorder's office can alleviate their storage crunch of written records and microfiche, while ensuring accurate filing and rapid access, despite increased transaction volumes.
• Employment security commissions can speed claims processing by running multiple, parallel processes, thereby delivering benefits to eligible claimants more quickly.
• Local law enforcement can better protect and serve the public by reducing response times to calls, leveraging additional crime analysis tools, and reducing paperwork so that patrol officers can spend more time in the field, where they're needed most.
• State executive offices can convert paper records into electronic images and enable public access through the Web.

The fact is, by transforming paper into electronic images, automating processes with workflow-driven business process management, and enabling information access through the Web, Global 360 helps state and local agencies intensify their focus on the needs of citizens, reduce costs and collaborate more effectively among agencies, and improve controls to provide accessibility, while ensuring security of information and privacy of individuals.

Global 360 customers have realized solid return on investment (ROI). A few examples include:

• Eighty percent of requests for Uniform Commercial Code documents fulfilled through the Web.
• Time needed to process over 10,000 new member applications reduced from six to eight months to just four to six weeks.
• Constituent inquiries responded to in seconds, rather than days.
• Dramatic increases in unemployment claims handled using 25 percent fewer staff.