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Careers - Development

Software Support Engineer

Global 360 is currently seeking a Software Support Engineer to provide product support to Global 360 customers.  The Global 360 Worldwide Support Center is an integral part of our imaging, workflow and document management software business.  The group works directly with customers, software development and field personnel on mission critical applications. They are responsible for working with customers to assure customer satisfaction, prevent problems, and maintain the customer base. This includes timely resolution to incidents as they arise and providing proactive services to maximize system availability and user expertise.  Responsibilities also include troubleshooting and providing workarounds/fixes to complex problems; along with helping customers with installation and configuration issues that arise with the Global360 software products.  The group is responsible for providing Global360 customers telephone, email, and on occasion on-site support for the Global360 suite of products.

The candidate must demonstrate the ability to:

• Help maintain and improve the level of support we provide customers
• Have experience working in a worldwide support center supporting mission-critical applications
• Enjoy working in a fast-paced environment
• Willing to learn new technologies

REQUIREMENTS

• Excellent troubleshooting and problem solving skills
• Previous Support Center Experience
• Strong communications skills (oral and written)
• Excellent customer service skills
• Excellent time management skills
• Must be able to multi-task
• Must be well organized
• Ability to work well with others and work well in a team environment
• Must be able to work in a fast-paced environment
• Strong understanding of the Microsoft Windows environments (client and server)
• Must have experience with Internet Information Services (IIS)
• Knowledge and experience with:
• Various Database Applications (SQL, DB2, Oracle, etc.)
• Unix
• MVS mainframe a plus
• Web Server Applications
• Java / HTML Scripting
• Visual Basic / Java Programming
  

EDUCATION
College Degree, preferably a B.S. in Computer Science or Management Information Systems (MIS), or relevant work experience