Global 360 Packaged Services

"The quality of services provided by PSO is outstanding. Excellent technical expertise and excellent customer service!"

Ali Farahani
Director - Los Angeles County Information Systems Advisory Body (ISAB)

Getting your projects started quickly, efficiently and effectively is the key to our packaged services offerings.

Using a packaged service that has a set of designated tasks in a given time frame, our experienced Professional Services Organization (PSO) consultants are able to get you started on the path to using your software faster.

At the end of the packaged service, your team will have the basic knowledge and a firm foundation on which you can build your applications.

Packaged Service Offerings

Discovery Services	Duration	Overview
Process Discovery Service	2.5 Weeks + 30 Day Product Evaluation	PSO consultants work with your business staff to understand and model how your process is being executed today. Then, together we module how process technology can improve your system laid out in a To-Be process map.
		Simulations are then run through both models, and the results are captured and compared using the Insight360 Prism Analysis Server.

Quick Start Services	Duration	Overview
Case 360, Execute 360, Insight 360, Process 360	2 Weeks	A PSO consultant installs Global 360’s software in your environment. The consultant works with your team to define and configure basic document types, index structure, folder templates, and a workflow based on your general business requirements.
Service Broker	2 Weeks	A PSO consultant installs the base Server Broker software in your environment. The consultant works with your team to define and configure basic connectivity to several of your application platforms based on your general business requirements.
Scan Manager	1 Week	A PSO consultant installs the base Scan Manager software in your environment interfacing with your Global360 system. The consultant works with your team to define and configure several basic document templates, as well as gather requirements for additional scripting logic.

Upgrade Services

Duration

Overview

Upgrade Discovery Service

2 Weeks

Prior to upgrading, obtain a comprehensive understanding of how the
latest product version functionality can give you a competitive edge. This
package includes an analysis of your existing system and looks at how
the latest functionality can strengthen your application.

Upgrade Service

Variable

In addition to upgrading your software, a PSO consultant works with you and your team to analyze how your production system operates. Together, we examine the latest features and technologies that can improve and strengthen your applications.

We explore how your storage and workflow assets can be deployed to other areas in your organization. If desired, we investigate how new workflow capabilities can enhance your processes and improve your end-user experience with the system.