Finally, visibility and control to better manage teams

As a supervisor of teams of process workers, you spend a lot of time deciding who should work on what, tracking down items, and generally dealing with non-value-added tasks. You would much rather be resolving customer problems, and that's certainly what your customers would like. You're literally walking from workstation to workstation, asking your team members what they're working on, managing absences and vacations, and reassigning work manually between workers, simply to get the work done.

Supervisors like you need better visibility and control over the work they're responsible for delegating to their team.

You need to understand, at a glance, what your direct reports are doing, and be able to redirect them quickly so you can get back to your own work.

You need the tools to fix problems that are escalated by your team. And, you need information about your team's performance on a worker-by-worker, activity-by-activity basis.

With Global 360's unique persona-driven approach, you'll empower every individual critical to the process to get work done better - dramatically enhancing business performance.

Improve productivity for your team, and your business

Global 360 makes your supervisory tasks more efficient, freeing you to work directly with customers, by providing a variety of innovative features including:

• Worker Status information, so you can quickly see how busy your team members are and what they are working on.
• Work assignment capabilities, allowing you to specify at group or even individual level what types of work your team members should see.
• Dashboards for process inventory and workforce productivity, where you can track your team's productivity and status against important customer metrics, SLAs, or the KPIs that matter to you.

With Global 360's viewPoint applications, out-of-the-box reports and powerful data visualization tools, you'll have the ability to analyze real or simulated process results at your fingertips. Your personalized reports convey your day-to-day tasks management, as well as your business processes to ensure you meet service levels. And, you can leverage these reports for management reporting and business reviews.

The result is dramatically improved productivity and reduced time to deploy applications - speeding ROI on project deployment and implementation.

Change how your team gets work done for immediate ROI

Learn how you can gain visibility and greater control over your process to meet or exceed customer expectations and business goals.

Not sure where to start, or how this could benefit your department?

Global 360 viewPoint Assessment can help you identify the areas of your business or department most suited for process improvement, and deliver a business case to help move the ball forward.

• Schedule a ViewPoint Assessment