Improved service satisfaction while capitalizing on growth

Companies have implemented multiple applications to perform core functions such as invoicing and payment, policy processing and claims management, or order and inventory management. To assure client satisfaction and operational cost-effectiveness, your Customer Service needs access to all of this data in a consolidated view across your systems and channels. This is critical to achieving current operational objectives, and necessary to your ability to scale the organization in order to capitalize on growth opportunities.

How do you create an effective technology-enabled information view for your customer service?

With successful implementations worldwide, Global 360 understands the customer service challenges you face. Our solutions can help your company differentiate on the basis of customer service by focusing on key performance improvement areas, including:

• Metrics to manage the effectiveness of the customer service unit - both call center and written correspondence.
• Navigation across channels and legacy systems containing customer data to provide a consistent customer experience.
• Removal of paper from the process to reduce the number of "missing in action" items.
• Integrated customer view to manage the customer issue and decrease customer request response time.
• Increased Customer Service Representative productivity to provide for growth of products without incremental staff.

Improve productivity for your people, and your process

At Global 360, we combine our market-leading process and document management solutions and services with the industry's first out-of-the-box user applications focusing on the way work gets done and how to do it better. Our unique approach addresses people, process and business productivity, improving how every individual interacts and collaborates with the necessary people and documents in your process. This approach enables us to help your team:

• Automate collection, organization, management and tracking of required documents.
• Analyze customer service performance and application queue volumes in real-time.
• Streamline workflow for as many steps in the process as possible to reduce errors and processing time.
• Balance workload and staffing for the human-intensive part of the process.

By giving your customer service team powerful collaborative tools, our solutions empower...

• ... Each of your employees with an intuitive, useful interface that delivers only the information needed to do their jobs, which makes tasks like prioritizing customer claims or capturing dispute documents move more efficiently, and with fewer errors.
• ... Your managers and executives with increased insight and transparency into the business, enabling them to make smarter decisions, track organizational performance, and improve governance with a full audit trail.
• ... Your developers and designers by enabling them to automate the process faster, easily maintain systems, and make the best use of tight deployment dollars.

Change how work gets done for immediate ROI

Successful organizations compete on the basis of their customer facing processes.

Global 360's emphasis on empowering your people, process and business has helped us deliver real results for organizations just like yours to automate paper, speed cycle time and reduce errors.

Take the first step towards greater productivity and streamlined customer service:

• Take advantage of a viewPoint assessment: In less than two weeks, our experts can help you determine where to start, how to increase productivity and deliver a business case for potential ROI.
• Learn more about how we've helped organizations like yours - check out customer success stories and webinars.
• Schedule a meeting or demo to learn more about what we can do for your organization.